General FAQ

I want to get completely customized invitations. Is that possible?

Yes, that is possible. Please send us a message via the Contact Form with as much detail as possible so that we can correspond about them. Custom Invitations require a phone call or Skype conversation for us to discuss in detail the design that you are looking for. Custom invitations can take at least 3-5 weeks longer than Semi-Custom Invitations, and can cost at least 30-40% more, depending on the materials. Custom Invitations include up to 3 design rounds of invitations, where the first round has the most number of designs, and we refine the designs until we arrive at our perfected wedding invitation customized for your wedding.

What is your return/exchange/cancellation policy for wax seals and other Written Word Products?

Upon ordering products from the website, the items will be shipped within 3-7 business days unless otherwise stated on the top of the website, for studio closures. Once the items leave the studio, the artist is not liable for lost, delayed, or damaged shipments. Unused and unopened orders may be returned within 10 days of receipt for a refund. Once we receive the returned products, the charges will be credited to your original method of payment excluding shipping costs, which are non-refundable. Used, opened, and/or final sale or items with coupon codes cannot be returned. Please note this only applies to Written Word Calligraphy products, and not to semi-custom or custom wedding invitations.

How does the shipping work?

For products coming from our shop, our products are shipped via USPS from US for regular shipping for all orders, from US, Canada and international orders. Customs/duties/taxes may be charged to customers at the discretion of the border officials, and this is beyond our control.

Are your products available to ship anywhere in the world?

Yes, they are, as long as USPS would ship to them.

What is the currency that the items are in your shop?

The items are in USD.